Legal
Refund
Policy.
All payments are final. Once money has been transferred for any of our services, it cannot be refunded.
1. What this covers
- 1:1 coaching: monthly plans and 3-month blocks, in every tier.
- The consultation call (999 EGP).
- Books: any single PDF book and the three-book bundle.
- Training programs: any downloadable training program (Excel or PDF file).
2. No refunds
We do not give refunds, part-refunds or pro-rata refunds once payment has been made, whether or not you use the service, and whatever the reason: a change of mind, a change in your schedule, travel, injury, illness or life events. For a 3-month block this means the remaining months are not refunded if you stop early.
3. Cancelling
Coaching never renews on its own, so there is nothing to cancel and you will never be charged automatically. Each purchase covers one term only: one month for a monthly package, or three months for a 3-month block. When your term ends you choose whether to buy another.
- Monthly packages: you keep access for the month you paid for. To stop, you simply do not buy the next month.
- 3-month blocks: you commit to the full three months. Stopping early does not shorten the term or entitle you to money back.
- If you want to pause or change tier between terms, message us before you buy your next term.
4. Consultation call
The 999 EGP is not refundable, including if you miss the call or cannot attend. If you buy a coaching package within 7 days of your call, using the same email address, the 999 EGP is taken off the price at checkout. This is a credit, not a refund.
If you need to move your call, message us at least 24 hours before it starts and we will agree a new time. A call that is missed without notice is not rescheduled or refunded.
5. Books
Our books and training programs are digital files (PDF or Excel). Because a file cannot be returned once it has been sent, book and program orders cannot be refunded or exchanged once paid. If the file will not open, or you have not received it, contact us at [contact email] with your order details and we will send it again.
6. Payment mistakes
If you were charged twice for the same thing, or charged an amount different from the price shown, tell us as soon as possible and we will correct it.
7. Chargebacks and disputes
Please contact us first at [contact email] so we can sort out any problem. If a payment is disputed with your bank or card issuer without contacting us, we may end the service and share the relevant records with the payment provider.
8. Your legal rights
This policy does not affect rights you cannot lose under mandatory law.
9. Agreement
By paying, you confirm you have read and accepted this policy.